Privacy Policy

Last updated: November, 14, 2025

This Privacy Policy explains how Joint Vitality Institute Medical Corporation (“Joint Vitality,” “we,” “us,” or “our”) collects, uses, and shares information when you visit https://jointvitalityinstitute.com/ (the “Site”) or interact with us by phone, SMS, email, or in person.

This policy covers our website and patient-support communications (e.g., appointment scheduling, reminders, arrival instructions, and non-marketing care updates). It does not describe rights under medical-privacy laws. For questions about medical records or privacy rights, contact us using the details below.

1) Information We Collect

Identifiers & contact data. Name, phone number, email, mailing address you submit.

Scheduling/care context. Information you provide to request appointments or information about services.

Communications data. Content of messages/calls with us and related metadata (timestamps, delivery status, opt-in/opt-out).

Device/usage data. IP address, browser, pages viewed, and cookies for core Site functions and analytics.

We do not knowingly collect personal information from children under 13 via the Site (see “Children” below).

2) How We Use Information

Provide, schedule, confirm, and manage appointments and related coordination.

Send non-marketing reminders, day-of arrival updates, pre/post-visit instructions, and follow-ups.

Respond to inquiries you submit via the Site or phone.

Operate, analyze, secure, and improve the Site.

Satisfy legal, regulatory, and recordkeeping obligations.

3) SMS & Phone Communications (including automated/AI calls)

We may contact you by SMS and phone for non-marketing scheduling and care updates. Some calls may be placed or assisted by our automated/AI voice system. Message frequency varies; message & data rates may apply. You can opt out of texts by replying STOP and may ask us not to call you at any time. If you previously consented via our web forms (unchecked checkbox), intake forms, or during a phone call, you may revoke consent at any time. We maintain do-not-contact lists.

Call recording (if applicable). We may record and/or transcribe calls for quality, scheduling, and compliance. Where required, a recording notice is provided at call start.
Data handled. Phone number, call/SMS content, timestamps, delivery/engagement metadata, and your opt-in/opt-out status.
Service providers. We use telecommunications vendors (e.g., Twilio) and voice platforms to deliver messages and calls as our processors.
No sale or ads. We do not sell personal information or share SMS/call data for cross-context behavioral advertising.

4) Cookies and Analytics

We use essential cookies for core Site functions and may use privacy-respecting analytics. You can adjust browser settings to limit cookies; some features may not work without them.

5) How We Share Information

We share information only as needed to operate our services or as required by law:

Service providers / processors. Telecommunications (e.g., Twilio), scheduling, hosting, security, analytics, and IT support vendors who process data for us under contract.

Operations. To coordinate with staff and systems we use to schedule and support care.

Legal. To comply with law, enforce terms, or protect rights, safety, or security.

Business transfers. If we undergo a reorganization/transfer, consistent with this Policy and applicable law.

We do not sell personal information and do not share it for cross-context behavioral advertising.

6) Your Choices

SMS/Phone. Reply STOP to end texts; START/UNSTOP to re-subscribe. To request no further calls, tell our staff during a call or contact us.

Email. Use the unsubscribe link in our emails.

Cookies. Control via browser/device settings.

Privacy requests. Depending on your location, you may have rights to access, correct, or delete certain personal information. Submit a request at: [email protected].

7) Data Retention

We retain information as needed to provide services, meet legal/recordkeeping obligations, maintain consent/opt-out logs, resolve disputes, and enforce agreements.

8) Security

We implement reasonable administrative, technical, and physical safeguards (e.g., TLS/HTTPS, access controls). No system is 100% secure.

9) Children

We do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided information online, contact us and we will delete it. Information about minor patients provided by a parent/guardian is used only to support scheduling and care communications.

10) International Visitors

Our services are intended for use in the United States. If you access the Site from outside the U.S., your information may be processed in the U.S. where privacy laws may differ.

11) Changes to This Policy

We may update this Policy from time to time. The “Last updated” date reflects the latest changes. Material changes will be posted on the Site.

12) Contact Us

Joint Vitality Institute Medical Corporation
Address: 13949 Mono Way

Sonora, California 95370
Phone: (209) 533-5371
Email: [email protected]

Last updated: November 14, 2025